Hwange Colliery Company is certified into ISO9001:2008. The company attained its first certification in 2005 where it was certified into ISO 9001:2000. The standard was over the years revised into ISO9001:2008 and recently ISO9001:2015.
The company has enjoyed a continuous membership to the body of certified companies to this world wide standard. ISO 9001:2008 standard is focused on meeting customer expectations and delivering customer satisfaction. It has become the basis for creating a quality management system around the world. ISO 9001:2015 sets out the criteria for a quality management system and is the only standard in the family that can be certified to. It can be used by any organization, large or small, regardless of its field of activity. There are over a million companies and organizations over 170 countries today certified to ISO 9001. This standard is based on a number of quality management principles including a strong customer focus, the motivation of top management to drive the system, the process approach and continual improvement. Using ISO 9001:2015 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits. ISO 9001 is based on the plan-do-check-act methodology and provides a process-oriented approach to documenting and reviewing the structure, responsibilities, and procedures required to achieve effective quality management in an organization. Requirements for a quality management system includes documented information, planning and determining process interactions. Responsibilities of management include management of resources, human resources and work environment. Product realization includes the steps from design to delivery, measurement, analysis, and improvement of the QMS itself through activities like internal audits and corrective and preventive action.